BLU offers two separate actions, and they do different things. Both are available at any time from Account Settings inside the app, on the web at myblu.ai, or in the BLU Android app.
Option 1 — Delete My Data
Keeps your account, clears everything in it
This clears everything we hold about you and returns your BLU to its original state, as if you had just joined. Your account and login stay active. It removes:
- • Your AI conversations, memories, and personal facts
- • Uploaded files and generated images
- • Tasks and boards
- • Connected app tokens
- • Notification settings and activity history
Because this is not reversible by hand, we keep a backup for 30 days so you can ask us to restore it if you change your mind. It is stored encrypted at rest and is reachable only by authorized BLU personnel. After 30 days it is deleted from our active systems and restoration is no longer possible.
Option 2 — Delete My Account
Everything above, plus the account itself
This does everything Delete My Data does, and also deletes the account. Your login stops working right away, but a 30-day window opens to change your mind: logging back in during those 30 days cancels the deletion and restores your account — free if your membership is still active, or by paying again if it lapsed. Once the 30 days pass, your account moves into permanent erasure, and any backups still holding a copy are purged within a further 30 days. After that point, your data cannot be recovered.
One record is kept
An anonymous placeholder holding your position in the affiliate referral chain. It carries no name, email, or contact details. We keep it so the people who joined through you do not lose their own referral history.
You may delete your account at any time. If you paid by credit or debit card through Stripe and you request deletion within 7 days of that payment, you are entitled to a full refund — see our Refund Policy for how to request one.
If you cannot sign in
Request it by email
If you have lost access to your account, email privacy@myblu.ai from the address on the account and tell us which of the two actions you want. We will verify ownership before acting on the request.
For the full picture of what we collect and how long we keep it, see our Privacy Policy.