Important Notice
Please read this refund policy carefully before making any purchases. Refund eligibility varies significantly by payment method and purchase type.
General Refund Policy
All Sales Are Final
Default Policy: All sales are final. No refunds or exchanges on cryptocurrency payments, BluWallet conversions to BluPass, or BluPass transfers.
This policy ensures platform stability and prevents abuse while maintaining our ability to provide consistent services to all members.
Credit Card Payment Exception
Limited Refund Window
Credit/Debit Card Purchases Only: Full refund available within 7 days of purchase date for credit/debit card transactions processed through our Stripe payment system.
Refund Requirements
- • Request must be submitted within 7 calendar days of original purchase
- • Original payment must have been made via credit or debit card through Stripe
- • Account must not have been used for extensive AI interactions
- • No previous refund requests on the same account
- • Must provide reason for refund request
Membership Refund Consequences
Permanent Account Termination
Critical Warning: Any membership refund results in permanent account termination. This decision cannot be reversed.
What This Means:
- • Your account will be permanently deleted
- • All conversation history and AI memories will be lost
- • You cannot reactivate your account or create new accounts
- • You are permanently banned from using BLU services
- • No exceptions will be made to this policy
Affiliate Impact:
- • All upline affiliate commissions stop immediately
- • Commission stoppage begins from refund processing date
- • Previously paid commissions are not clawed back
- • Downline referrals remain unaffected
Payment Method Specific Policies
Cryptocurrency Payments
- • No refunds available for any cryptocurrency payments
- • Cryptocurrency payments are final and irreversible
- • Blockchain transactions cannot be reversed by BLU TECH LIMITED
- • Ensure payment accuracy before confirming transactions
BluPass Code Refunds
BluPass Codes Are Non-Refundable
- • Codes are minted from your BluWallet balance — an internal, final transaction
- • BluPass codes are not sold by credit or debit card
- • A code that has been redeemed or transferred cannot be recalled
- • Codes never expire — an unused code keeps its full value
BluWallet Conversions
- • No refunds for BluCredits converted to BluPass codes
- • BluWallet transactions are internal and final
- • Commission earnings cannot be refunded once posted
- • Consider carefully before converting BluCredits
Cancellation vs. Refund
Membership Cancellation
- • Cancellation stops future billing but provides no refund
- • Access continues until end of current billing period
- • Account and data remain accessible during paid period
- • Can be reactivated if desired (subject to invitation availability)
- • Recommended option for most situations
Refund Request
- • Refund returns money but permanently terminates account
- • Immediate loss of access to all services and data
- • Cannot be reversed or undone
- • Permanent ban from BLU services
- • Only use if absolutely necessary
Refund Process
How to Request a Refund
- Contact our support team through your account settings
- Provide your account email and purchase details
- Clearly state your reason for requesting a refund
- Confirm understanding of termination consequences (for membership refunds)
- Wait for verification and processing (typically 3-5 business days)
Processing Timeline
- • Review: 1-2 business days to verify eligibility
- • Processing: 3-5 business days for approved refunds
- • Bank Processing: 5-10 business days for funds to appear
- • Account Termination: Immediate for membership refunds
Dispute Resolution
Chargebacks: Initiating a chargeback with your credit card company will result in immediate account termination and permanent service ban, regardless of chargeback outcome.
Preferred Resolution: Contact our support team first to resolve any issues. We are committed to fair resolution of legitimate concerns.
Arbitration: Disputes not resolved through support will be handled through binding arbitration as outlined in our Terms of Service.
Contact Information
Refund Requests & Questions
BLU TECH LIMITED - Billing Support
Delaware S-Corporation
3911 Concord Pike #8030
SMB#89267
Wilmington, DE 19803
Contact: Account Settings → Billing → Request Refund
Important: Read this policy completely before requesting refunds